/* SWT Customer Success Board — forked from the Sales Pipeline stylesheet (SWT Brand Kit v2, mobile-first). CS additions at the end. */
@import url('https://fonts.googleapis.com/css2?family=Teko:wght@600&family=DM+Sans:ital,wght@0,400;0,500;0,600;1,400&display=swap');
:root{
  --graphite:#1A1D21; --chartreuse:#DAEC0C; --ocean:#0077B6; --white:#FFFFFF; --black:#000000; --ink:#1C1C1C;
  --line:#E4E6EA; --muted:#5B6068; --paper:#F6F7F8; --danger:#B3261E; --ok:#1B7F3B;
  --radius:8px; --tap:44px;
}
*{box-sizing:border-box} html{-webkit-text-size-adjust:100%}
body{margin:0;background:var(--paper);color:var(--ink);font:16px/1.4 "DM Sans",system-ui,sans-serif;min-height:100dvh;overscroll-behavior-y:contain}
a{color:var(--ocean);text-decoration:none} a:hover,a:focus{text-decoration:underline}
h1,h2,h3,.teko{font-family:"Teko","DM Sans",sans-serif;font-weight:600;text-transform:uppercase;letter-spacing:.5px;line-height:1.1;margin:0}
h1{font-size:40px} h2{font-size:32px} h3{font-size:24px}
.bar{background:var(--graphite);color:var(--white);display:flex;align-items:center;gap:12px;padding:0 16px;min-height:56px;position:sticky;top:0;z-index:20}
.bar a{color:var(--white)} .bar .brand{font-family:"Teko",sans-serif;font-size:24px;letter-spacing:1px;text-transform:uppercase}
.bar .brand b{color:var(--chartreuse);font-weight:600} .bar nav{display:flex;gap:4px;margin-left:auto}
.bar nav a{padding:0 10px;min-height:var(--tap);display:inline-flex;align-items:center;font-family:"Teko",sans-serif;font-size:20px;text-transform:uppercase;letter-spacing:.5px;border-radius:6px}
.bar nav a.on{background:rgba(255,255,255,.12)} .bar nav a:hover{text-decoration:none;background:rgba(255,255,255,.18)}
.bar .who{color:var(--chartreuse);font-size:14px;margin-left:8px;white-space:nowrap}
main{max-width:720px;margin:0 auto;padding:16px 16px 96px}
.card{background:var(--white);border:1px solid var(--line);border-radius:var(--radius);padding:16px;margin-bottom:12px}
.row{display:flex;gap:12px;align-items:baseline;flex-wrap:wrap}
.grow{flex:1 1 auto} .right{margin-left:auto;text-align:right}
.name{font-family:"Teko",sans-serif;font-size:32px;text-transform:uppercase;letter-spacing:.5px;line-height:1}
.price{color:var(--ocean);font-family:"Teko",sans-serif;font-size:32px;line-height:1;white-space:nowrap}
.muted{color:var(--muted)} .small{font-size:14px} .quote{border-left:3px solid var(--chartreuse);padding:4px 12px;margin:12px 0;font-style:italic}
.stageline{margin:8px 0 6px;font-size:18px}
.bar5{display:flex;gap:6px;margin:6px 0 4px} .bar5 i{display:block;height:8px;flex:1;border-radius:4px;background:var(--line)}
.bar5 i.on{background:var(--graphite)} .bar5 i.now{background:var(--chartreuse)}
.tier{display:inline-block;font-family:"Teko",sans-serif;font-size:20px;text-transform:uppercase;letter-spacing:.5px;padding:2px 10px;border-radius:6px;background:var(--graphite);color:var(--white)}
.tier.now,.tier.next{background:var(--chartreuse);color:var(--graphite)} .tier.nostep{background:var(--ocean)} .tier.today{background:var(--ocean)} .tier.week{background:var(--graphite)} .tier.nurture,.tier.untiered{background:var(--muted)}
.section{margin-top:20px} .section h3{margin-bottom:8px}
.btn{display:inline-flex;align-items:center;justify-content:center;min-height:var(--tap);padding:0 20px;border:0;border-radius:11px;cursor:pointer;
  font-family:"Teko",sans-serif;font-size:22px;text-transform:uppercase;letter-spacing:.75px;transition:transform .15s ease-out,filter .15s;touch-action:manipulation}
.btn:active{transform:scale(.97)} .btn:focus-visible{outline:3px solid var(--ocean);outline-offset:2px}
.btn.primary{background:var(--chartreuse);color:var(--graphite)} .btn.secondary{background:var(--ocean);color:var(--white)}
.btn.ghost{background:transparent;color:var(--graphite);border:2px solid var(--graphite)} .btn.danger{background:transparent;color:var(--danger);border:2px solid var(--danger)}
.btn.wide{width:100%} .btn[disabled]{opacity:.45;cursor:not-allowed}
.actions{display:flex;gap:10px;flex-wrap:wrap;margin-top:12px}
label{display:block;font-weight:500;margin:10px 0 4px} input,select,textarea{width:100%;min-height:var(--tap);padding:10px 12px;font:16px "DM Sans",sans-serif;border:1px solid var(--line);border-radius:6px;background:var(--white);color:var(--ink)}
textarea{min-height:120px;line-height:1.4;resize:vertical} input:focus,select:focus,textarea:focus{outline:2px solid var(--ocean);outline-offset:1px;border-color:var(--ocean)}
details{border-top:1px solid var(--line);padding:10px 0} details summary{cursor:pointer;min-height:var(--tap);display:flex;align-items:center;gap:10px;font-family:"Teko",sans-serif;font-size:22px;text-transform:uppercase;letter-spacing:.5px;list-style:none}
details summary::-webkit-details-marker{display:none} details summary::before{content:"";width:0;height:0;border:6px solid transparent;border-left:8px solid var(--graphite);transition:transform .15s}
details[open] summary::before{transform:rotate(90deg)} details summary .muted{font-family:"DM Sans",sans-serif;text-transform:none;letter-spacing:0;font-size:14px;margin-left:auto}
.timeline{list-style:none;margin:0;padding:0} .timeline li{padding:8px 0;border-bottom:1px solid var(--line);display:grid;grid-template-columns:82px 1fr;gap:8px;font-size:15px}
.timeline .when{color:var(--muted);white-space:nowrap} .timeline .out{color:var(--ink)} .timeline .in{color:var(--ocean)}
.list{list-style:none;margin:0;padding:0} .list li{margin-bottom:10px}
.opp{display:block;background:var(--white);border:1px solid var(--line);border-radius:var(--radius);padding:12px 14px;color:var(--ink)} .opp:hover{text-decoration:none;border-color:var(--graphite)}
.opp .top{display:flex;gap:10px;align-items:baseline} .opp .nm{font-family:"Teko",sans-serif;font-size:24px;text-transform:uppercase;letter-spacing:.5px;line-height:1}
.opp .step{margin-top:4px} .opp .meta{font-size:14px;color:var(--muted);margin-top:4px}
.flash{background:var(--chartreuse);color:var(--graphite);padding:10px 14px;border-radius:6px;margin-bottom:12px;font-weight:500}
.chips{display:flex;gap:8px;flex-wrap:wrap;margin:8px 0} .chip{border:1px solid var(--line);border-radius:999px;padding:6px 12px;font-size:14px;background:var(--white);color:var(--ink);min-height:36px;display:inline-flex;align-items:center}
.chip.on{background:var(--graphite);color:var(--white);border-color:var(--graphite)}
.trust{background:var(--chartreuse);color:var(--graphite);padding:8px 16px;font-family:"Teko",sans-serif;font-size:20px;text-transform:uppercase;letter-spacing:.5px;text-align:center}
.grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(120px,1fr));gap:8px} .cell{background:var(--white);border:1px solid var(--line);border-radius:var(--radius);padding:12px;text-align:center}
.cell .n{font-family:"Teko",sans-serif;font-size:40px;line-height:1} .cell .v{color:var(--ocean);font-family:"Teko",sans-serif;font-size:20px}
.ask{margin-top:20px} #askout{white-space:pre-wrap;background:var(--white);border:1px solid var(--line);border-radius:var(--radius);padding:12px;min-height:60px;font-size:15px}
.sheet{position:fixed;inset:auto 0 0 0;background:var(--white);border-radius:16px 16px 0 0;box-shadow:0 -1px 0 var(--line);padding:16px 16px calc(16px + env(safe-area-inset-bottom));z-index:30;transform:translateY(100%);transition:transform .2s ease-out}
.sheet.open{transform:none} .scrim{position:fixed;inset:0;background:rgba(0,0,0,.5);z-index:25;display:none} .scrim.open{display:block}
.kv{display:grid;grid-template-columns:110px 1fr;gap:4px 12px;font-size:15px} .kv dt{color:var(--muted)} .kv dd{margin:0}
.login{max-width:400px;margin:10vh auto;padding:0 16px}
@media (min-width:768px){ main{padding:24px} h1{font-size:48px} .bar nav a{font-size:22px} }
@media (prefers-reduced-motion:reduce){ *{transition:none!important} }

.score{display:inline-flex;align-items:center;justify-content:center;min-width:40px;height:28px;padding:0 8px;border-radius:7px;background:var(--graphite);color:var(--white);font-family:"Teko",sans-serif;font-size:22px;line-height:1;margin-right:10px;flex:0 0 auto}
.oppsec{scroll-margin-top:84px;border-left:4px solid var(--line)} .oppsec:target{border-left-color:var(--chartreuse)}
.oppsec .top{display:flex;gap:10px;align-items:baseline;flex-wrap:wrap}
.need{margin-top:8px;padding-top:8px;border-top:1px solid var(--line)} .need:first-of-type{border-top:0;padding-top:0}
.need .small .score{min-width:32px;height:22px;font-size:18px;border-radius:5px;margin-right:8px}
.contact-facts{display:flex;gap:6px 16px;flex-wrap:wrap;font-size:15px;margin-top:6px} .contact-facts a{color:var(--ocean)}
.fact-phone{white-space:nowrap}
.need-head{display:flex;align-items:baseline;gap:12px;margin-bottom:8px} .need-title{font-family:"Teko",sans-serif;font-size:26px;text-transform:uppercase;letter-spacing:.5px;flex:1 1 auto;line-height:1.1}
.www{margin:0 0 6px;display:grid;grid-template-columns:1fr;gap:10px} .www-row{display:grid;grid-template-columns:64px 1fr;gap:0 12px;align-items:start;border-top:1px solid var(--line);padding-top:8px}
.www-row:first-child{border-top:0;padding-top:0} .www dt{font-family:"Teko",sans-serif;font-size:22px;text-transform:uppercase;letter-spacing:.5px;line-height:1.2;color:var(--graphite)}
.www dd{margin:0;font-size:16px;line-height:1.4} .what-lines{margin:0 0 6px;padding-left:18px} .what-lines li{margin:2px 0}
.www .his-words{margin:6px 0 0}
.step-when{display:flex;align-items:center;gap:8px;flex-wrap:wrap;margin:6px 0 0;font-size:16px} .step-when b{font-weight:600}
.step-when .pc-ch{font-family:"Teko",sans-serif;font-size:18px;text-transform:uppercase;letter-spacing:.5px;padding:2px 10px;border-radius:6px;background:var(--graphite);color:var(--white)}
.step-when .pc-ch.call{background:var(--chartreuse);color:var(--graphite)} .step-when .pc-ch.email{background:var(--ocean);color:var(--white)} .step-when .pc-ch.none{background:var(--line);color:var(--graphite)}
details.voicemail{border:1px dashed var(--line);border-radius:8px;padding:6px 12px;margin:8px 0} details.voicemail summary{font-size:18px} .vm-text{font-size:16px;line-height:1.45;margin:8px 0 4px;white-space:pre-line}
[hidden]{display:none!important}
.send-confirm{border:2px solid var(--graphite);border-radius:10px;padding:12px 14px;margin-top:8px;background:var(--paper)} .send-confirm .sc-head{margin:0 0 4px;font-size:16px} .send-confirm .sc-text{margin:8px 0;white-space:pre-wrap;font-style:normal}
.not-plain{color:var(--danger);margin:2px 0 6px}
.sort-toggle{display:inline-flex;border:2px solid var(--graphite);border-radius:9px;overflow:hidden;margin-left:auto;align-self:center} .sort-toggle a{padding:6px 12px;font-family:"Teko",sans-serif;font-size:18px;text-transform:uppercase;letter-spacing:.5px;color:var(--graphite);text-decoration:none;min-height:36px;display:inline-flex;align-items:center} .sort-toggle a.on{background:var(--graphite);color:var(--white)}
.pc-meta .asked{color:var(--ocean);font-weight:600}
.his-time{color:var(--muted)} .his-time.late{color:var(--danger);font-weight:500}
.radio-row{display:flex;align-items:center;gap:10px;font-weight:400;margin:6px 0;min-height:var(--tap)} .radio-row input{width:20px;height:20px;min-height:0;margin:0;accent-color:var(--ocean)}
.bar .who a{color:var(--chartreuse)}

.proposal{background:#FBFDE3;border:1px solid var(--chartreuse);border-radius:8px;padding:10px 12px;margin:8px 0}
.proposal .actions{display:flex;gap:8px;flex-wrap:wrap} .proposal form{display:inline}
.pill{display:inline-block;border:1px solid var(--line);border-radius:999px;padding:2px 10px;font-size:14px} .pill.dark{background:var(--graphite);color:var(--white);border-color:var(--graphite)}
.oppsec.judged{opacity:.72} .verdict .actions{display:flex;gap:8px;flex-wrap:wrap;margin-top:6px}
table.plain{border-collapse:collapse;width:100%;font-size:15px} table.plain th,table.plain td{text-align:left;padding:4px 8px;border-bottom:1px solid var(--line)} table.plain th{font-family:"Teko",sans-serif;font-size:18px;letter-spacing:.5px;text-transform:uppercase}

/* ── side chat with the sales agent: a drawer on the right on wide screens, a full-height sheet on phones ── */
.sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0)}
.btn.sm{min-height:36px;padding:0 12px;font-size:18px}
.agent-fab{position:fixed;right:16px;bottom:16px;z-index:1200;background:var(--graphite);color:var(--chartreuse);gap:8px;box-shadow:0 6px 18px rgba(26,29,33,.25)}
.agent-fab-dot{width:10px;height:10px;border-radius:50%;background:var(--chartreuse)}
body.agent-open .agent-fab{display:none}
.agent-dock{position:fixed;top:0;right:0;bottom:0;z-index:1300;width:min(30rem,100%);background:var(--white);border-left:1px solid var(--line);box-shadow:-12px 0 32px rgba(26,29,33,.18);display:grid;grid-template-rows:auto minmax(0,1fr) auto auto;height:100dvh}
.agent-dock[hidden]{display:none}
.agent-log{overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:12px;background:var(--paper)}
.agent-empty p{margin:0 0 12px;color:var(--muted)} .agent-chips{display:flex;flex-wrap:wrap;gap:8px}
.agent-chips .chip{cursor:pointer;color:var(--ocean)} .agent-chips .chip:hover{border-color:var(--ocean)}
.agent-msg{max-width:92%;padding:10px 14px;border-radius:14px;font-size:16px;line-height:1.45} .agent-msg p{margin:0 0 8px} .agent-msg p:last-of-type{margin-bottom:0}
.agent-msg h3{font-family:"Teko",sans-serif;font-size:20px;margin:8px 0 4px;text-transform:uppercase;letter-spacing:.5px} .agent-msg ul,.agent-msg ol{margin:4px 0 8px;padding-left:20px}
.agent-msg.me{align-self:flex-end;background:var(--ocean);color:var(--white);border-bottom-right-radius:4px} .agent-msg.me .agent-meta{color:rgba(255,255,255,.8)}
.agent-msg.bot{align-self:flex-start;background:var(--white);border:1px solid var(--line);border-bottom-left-radius:4px;max-width:100%}
.agent-msg.err{align-self:flex-start;background:var(--graphite);color:var(--white)}
.agent-meta{font-size:12px;color:var(--muted);margin:6px 0 0 !important}
.agent-draft{border:1px solid var(--line);border-left:5px solid var(--chartreuse);background:#FBFDE3;padding:10px 12px;margin:8px 0;border-radius:6px}
.agent-draft-head{display:flex;justify-content:space-between;align-items:center;gap:8px;margin-bottom:6px} .agent-draft-len{font-size:12px;color:var(--muted);font-variant-numeric:tabular-nums}
.agent-draft-text{margin:0 0 6px !important;font-size:16px;color:var(--ink)} .agent-draft-notes{font-size:13px;color:var(--muted);margin:4px 0 8px !important;padding-left:16px}
.agent-draft-actions{display:flex;gap:6px;flex-wrap:wrap}
.agent-badge{font-family:"Teko",sans-serif;text-transform:uppercase;letter-spacing:.6px;font-size:16px;line-height:1;padding:4px 7px 2px;border-radius:4px}
.agent-badge.ok{background:var(--graphite);color:var(--chartreuse)} .agent-badge.warn{background:var(--chartreuse);color:var(--graphite)} .agent-badge.bad{background:var(--ocean);color:var(--white)}
.agent-compose{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:8px;padding:10px 16px;border-top:1px solid var(--line);background:var(--white)}
.agent-compose textarea{width:100%;font:inherit;font-size:16px;padding:9px 11px;resize:none;border:1px solid var(--line);border-radius:10px;min-height:44px}
.agent-status{margin:0;padding:0 16px 10px;background:var(--white)} .agent-status[hidden]{display:none}
@media (min-width:1100px){body.agent-open main{margin-right:min(30rem,40vw)}}
@media (max-width:620px){.agent-dock{width:100%;border-left:0} .agent-msg{max-width:96%}}
@media (prefers-reduced-motion:no-preference){.agent-dock{animation:agent-in .2s ease-out} @keyframes agent-in{from{transform:translateX(24px);opacity:0}to{transform:none;opacity:1}}}


/* drawer header: identity row, then one toolbar row (threads · New chat · Deep review) */
.agent-head{background:var(--graphite);color:var(--white);padding:10px 12px 10px 16px;display:flex;flex-direction:column;gap:8px}
.agent-head-row{display:flex;align-items:flex-start;justify-content:space-between;gap:8px}
.agent-id{min-width:0}
.agent-eyebrow{margin:0;font-size:11px;font-weight:600;letter-spacing:1.2px;text-transform:uppercase;color:var(--chartreuse);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.agent-head h2{font-family:"Teko",sans-serif;font-size:30px;line-height:1;margin:2px 0 0;color:var(--white);text-transform:uppercase;letter-spacing:.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.agent-close{flex:0 0 44px;width:44px;height:44px;border-radius:11px;border:2px solid rgba(255,255,255,.35);background:transparent;color:var(--white);font-size:26px;line-height:1;cursor:pointer}
.agent-close:hover{background:rgba(255,255,255,.1)}
.agent-tools{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.agent-tools form{display:contents}
.agent-tools .btn.sm{min-height:36px;padding:0 14px;font-size:18px;white-space:nowrap;border-radius:9px}
.agent-tools .btn.ghost{color:var(--white);border-color:rgba(255,255,255,.45)} .agent-tools .btn.ghost:hover{background:rgba(255,255,255,.1)}
.agent-threads-wrap{flex:1 1 160px;min-width:0}
#agent-threads{width:100%;min-height:36px;font:inherit;font-size:14px;padding:6px 32px 6px 10px;border-radius:9px;border:1px solid rgba(255,255,255,.35);background:rgba(255,255,255,.08) url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='8' viewBox='0 0 12 8'%3E%3Cpath d='M1 1l5 5 5-5' stroke='%23DAEC0C' stroke-width='2' fill='none' stroke-linecap='round'/%3E%3C/svg%3E") no-repeat right 12px center;color:var(--white);appearance:none;-webkit-appearance:none;text-overflow:ellipsis}
#agent-threads option{color:var(--ink);background:var(--white)}
@media (max-width:620px){.agent-threads-wrap{flex-basis:100%}}

/* ── the board: totals, tier tabs on a phone, lanes on a desk ── */
main.wide{max-width:1440px}
.board-head{padding:4px 0 12px;margin:0 0 12px;border-bottom:1px solid var(--line)}
.board-filters{display:flex;gap:8px;flex-wrap:wrap;align-items:center}
.board-filters select,.board-filters input{min-height:40px;padding:6px 10px;border:1px solid var(--line);border-radius:10px;background:var(--white);font:inherit;font-size:15px}
.board-filters input{flex:1 1 160px;min-width:140px}
.stats{display:flex;gap:8px;flex-wrap:wrap;margin-top:10px}
.stat{flex:1 1 110px;background:var(--white);border:1px solid var(--line);border-radius:10px;padding:8px 12px;display:flex;flex-direction:column;gap:0;min-width:0}
.stat b{font-family:"Teko",sans-serif;font-weight:600;font-size:30px;line-height:1;color:var(--graphite)} .stat b.price{font-size:30px}
.stat span{font-size:13px;color:var(--muted)} .stat.hot{border-color:var(--chartreuse);background:#FBFDE3}
.tier-tabs{display:none;gap:6px;margin-top:10px;overflow-x:auto;padding-bottom:2px}
.tier-tab{flex:0 0 auto;font-family:"Teko",sans-serif;font-weight:600;font-size:20px;text-transform:uppercase;letter-spacing:.5px;padding:8px 12px;border-radius:9px;border:2px solid var(--graphite);background:var(--white);color:var(--graphite);min-height:40px;cursor:pointer}
.tier-tab b{font-weight:600;opacity:.7;margin-left:4px}
.tier-tab[aria-pressed="true"]{background:var(--graphite);color:var(--white)} .tier-tab.now[aria-pressed="true"]{background:var(--chartreuse);color:var(--graphite);border-color:var(--chartreuse)}
.kanban{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;align-items:start}
.lane{min-width:0}
.lane-head{display:flex;align-items:baseline;gap:8px;flex-wrap:wrap;margin-bottom:8px;padding:8px 2px 6px;position:sticky;top:56px;z-index:5;background:var(--paper);box-shadow:0 6px 8px -6px rgba(26,29,33,.18)}   /* pinned under the 56px nav bar while the lane scrolls */
.lane-n{font-size:13px;color:var(--muted)} .lane-total{margin-left:auto;font-size:22px}
.lane-list{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:8px}
.pcard a{display:block;background:var(--white);border:1px solid var(--line);border-left:4px solid var(--line);border-radius:10px;padding:10px 12px;color:var(--ink)} .pcard a:hover{text-decoration:none;border-color:var(--graphite)}
.pcard.ours a{border-left-color:var(--chartreuse)}
.pc-top{display:flex;align-items:center;gap:8px;min-width:0}
.pc-top .score{min-width:34px;height:24px;font-size:19px;border-radius:6px;margin-right:0;flex:0 0 auto}
.pc-name{font-family:"Teko",sans-serif;font-weight:600;font-size:22px;text-transform:uppercase;letter-spacing:.4px;line-height:1;flex:1 1 auto;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.pc-value{font-size:20px;flex:0 0 auto}
.pc-line{font-size:13px;color:var(--muted);margin-top:4px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis} .pc-line b{color:var(--ocean);font-weight:600}
.pc-step{margin:6px 0 0;font-size:15px;line-height:1.35;display:-webkit-box;-webkit-line-clamp:3;-webkit-box-orient:vertical;overflow:hidden}
.pc-meta{display:flex;gap:10px;flex-wrap:wrap;font-size:12.5px;color:var(--muted);margin-top:8px;align-items:center}
.pc-ch{text-transform:uppercase;letter-spacing:.6px;font-weight:600;font-size:11px;background:var(--paper);border:1px solid var(--line);border-radius:5px;padding:1px 6px}
.pc-meta .due{color:var(--graphite);font-weight:600} .grow-right{margin-left:auto}
@media (max-width:1100px){.kanban{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media (max-width:760px){.kanban{grid-template-columns:1fr}.tier-tabs{display:flex}.lane-head .tier{display:none}.stat{flex-basis:calc(50% - 4px)}.stat b{font-size:26px}.board-head{margin-top:0}}
.board-filters select{width:auto;max-width:220px} .board-filters{justify-content:flex-end} .board-head .row{align-items:center}
@media (max-width:760px){.board-filters{justify-content:flex-start;width:100%} .board-filters input{flex-basis:100%}}
/* phone: the head must not eat the screen — one filter row, one scrolling stats strip, the tabs */
@media (max-width:760px){
  .board-head{position:static;padding-top:4px}
  .board-head .row{gap:8px} .board-head h1{font-size:32px}
  .board-filters{flex-wrap:nowrap;width:100%} .board-filters input{flex:1 1 110px;min-width:100px;font-size:14px}
  .board-filters select{max-width:120px;font-size:14px;padding:6px 8px}
  .stats{flex-wrap:nowrap;overflow-x:auto;gap:6px;margin-top:8px;scrollbar-width:none} .stats::-webkit-scrollbar{display:none}
  .stat{flex:0 0 auto;min-width:88px;padding:6px 10px} .stat b,.stat b.price{font-size:22px} .stat span{font-size:12px}
  .tier-tabs{position:sticky;top:56px;z-index:15;background:var(--paper);padding:8px 0;margin-top:6px;border-bottom:1px solid var(--line)}
  .lane-head{position:static;box-shadow:none}
}
@media (max-width:760px){header.bar nav{overflow-x:auto;white-space:nowrap;scrollbar-width:none} header.bar nav::-webkit-scrollbar{display:none} header.bar nav a{white-space:nowrap}}

/* ── follow-ups: the work queue, bucketed by when, priority first ── */
.queue{margin-top:18px}
.queue-head{display:flex;align-items:baseline;gap:10px;padding:6px 2px;position:sticky;top:56px;z-index:5;background:var(--paper);box-shadow:0 6px 8px -6px rgba(26,29,33,.18)}
.queue-title{font-size:26px} .queue-title.overdue,.queue-title.now{color:var(--graphite)}
.queue-title.overdue::before,.queue-title.now::before{content:"";display:inline-block;width:10px;height:10px;border-radius:50%;background:var(--chartreuse);margin-right:8px;vertical-align:2px}
.queue-title.overdue::before{background:var(--danger)}
.queue-list{list-style:none;margin:8px 0 0;padding:0;display:flex;flex-direction:column;gap:6px}
.qrow a{display:grid;grid-template-columns:40px 64px minmax(0,1fr) 150px;gap:12px;align-items:center;background:var(--white);border:1px solid var(--line);border-left:4px solid var(--line);border-radius:10px;padding:10px 12px;color:var(--ink)}
.qrow a:hover{text-decoration:none;border-color:var(--graphite)} .qrow.ours a{border-left-color:var(--chartreuse)}
.qrow .score{min-width:40px;height:26px;font-size:20px;border-radius:7px;margin:0}
.q-ch{font-family:"Teko",sans-serif;font-weight:600;font-size:18px;letter-spacing:.6px;text-transform:uppercase;text-align:center;padding:4px 0 2px;border-radius:7px;background:var(--graphite);color:var(--white)}
.q-ch.call{background:var(--chartreuse);color:var(--graphite)} .q-ch.email{background:var(--ocean)} .q-ch.none{background:var(--muted)}
.q-main{display:flex;flex-direction:column;min-width:0;gap:2px}
.q-top{display:flex;align-items:baseline;gap:10px;min-width:0}
.q-name{font-family:"Teko",sans-serif;font-weight:600;font-size:22px;text-transform:uppercase;letter-spacing:.4px;line-height:1;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;min-width:0}
.q-value{font-size:20px;flex:0 0 auto}
.q-step{font-size:15px;line-height:1.35;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}
.q-meta{font-size:12.5px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.q-when{display:flex;flex-direction:column;align-items:flex-end;text-align:right;gap:2px}
.q-when b{font-size:15px;font-weight:600;color:var(--graphite)} .q-when b.due{color:var(--graphite);background:#FBFDE3;border:1px solid var(--chartreuse);border-radius:6px;padding:1px 8px}
.q-when small{font-size:12px;color:var(--muted)}
@media (max-width:760px){
  .qrow a{grid-template-columns:36px minmax(0,1fr);grid-template-rows:auto auto;gap:6px 10px;padding:10px}
  .qrow .score{grid-row:1} .q-ch{grid-column:1;grid-row:2;font-size:14px;padding:3px 0 1px}
  .q-main{grid-column:2;grid-row:1} .q-when{grid-column:2;grid-row:2;flex-direction:row;align-items:center;justify-content:space-between;text-align:left}
  .queue-head{top:56px}
}

@media (max-width:760px){.bar .who-name{display:none} .bar nav{flex:1 1 auto;min-width:0} .bar nav a{padding:0 8px;font-size:18px}}

.pc-ch.call{background:var(--chartreuse);border-color:var(--chartreuse);color:var(--graphite)} .pc-ch.email{background:var(--ocean);border-color:var(--ocean);color:var(--white)}
.pc-meta .due.late{color:var(--danger)}

/* the zone is a guess: area code straddles two zones and no city on record */
.his-time.unsure{border-bottom:1px dotted currentColor;cursor:help}

/* an agent step nobody has acted on */
.step-when .waiting{color:var(--danger);font-weight:600}

/* ── the Worked dialog (from the old copilot) ─────────────────────────────── */
dialog#worklog{border:0;border-top:5px solid var(--chartreuse);border-radius:12px;padding:0;max-width:30rem;width:calc(100% - 2rem);box-shadow:0 18px 50px rgba(26,29,33,.34);background:var(--white);color:var(--ink)}
dialog#worklog::backdrop{background:rgba(26,29,33,.55)}
.worklog{padding:18px;display:flex;flex-direction:column;gap:12px}
.worklog h2{margin:0;font-family:"Teko",sans-serif;font-weight:600;font-size:26px;text-transform:uppercase;letter-spacing:.6px;color:var(--graphite);line-height:1.1}
.worklog .fld{display:flex;flex-direction:column;gap:4px}
.worklog .lbl{font-size:14px;font-weight:700;color:var(--graphite);text-transform:uppercase;letter-spacing:.5px}
.worklog .lbl em{font-weight:400;text-transform:none;letter-spacing:0;color:var(--muted);font-style:normal}
.worklog select,.worklog textarea{font:inherit;font-size:16px;padding:9px 10px;border:1px solid var(--line);border-radius:9px;background:var(--paper);color:var(--ink);width:100%;min-height:var(--tap);box-sizing:border-box}
.worklog textarea{min-height:5rem;resize:vertical;line-height:1.45}
.worklog select:focus,.worklog textarea:focus{outline:3px solid var(--ocean);outline-offset:1px;border-color:var(--ocean)}
.worklog-hint{margin:0;font-size:14px;line-height:1.45;color:var(--muted);padding:8px 10px;background:var(--paper);border-left:3px solid var(--ocean)}
.worklog-actions{display:flex;gap:10px;justify-content:flex-end;margin-top:4px}
.pcard{position:relative} .pcard .pc-worked{position:absolute;right:10px;bottom:10px;margin:0}
.pcard .pc-worked .btn.sm{min-height:32px;padding:0 10px;font-size:16px}
/* the Worked button sits in a strip of its own at the foot of the card; it used to float over the meta row
   ("reply 19d ago") and, on narrow cards where that row wraps, over the step text too (2026-10-05) */
.pcard.has-worked a{padding-bottom:52px}
.ch-worked{margin-top:8px;align-items:center;flex-wrap:wrap;gap:8px}
.deep-pill{display:inline-flex;align-items:center;gap:8px;font-size:15px;color:var(--graphite);background:#f1f3f5;border-radius:999px;padding:6px 12px}
.deep-dot{width:10px;height:10px;border-radius:50%;background:var(--ocean);display:inline-block}
@media (prefers-reduced-motion:no-preference){.deep-dot{animation:deep-pulse 1.2s ease-in-out infinite} @keyframes deep-pulse{0%,100%{opacity:.35}50%{opacity:1}}}
.deep-last{align-self:center}

.invoice-from-shopify{background:#f1f3f5;border-left:4px solid var(--ocean);padding:10px 12px;border-radius:6px;margin:10px 0}
.invoice-from-shopify .actions{margin-top:6px}
/* a lead nobody has spoken to yet: Rig builder (2026-10-05), Missing parts (2026-10-06) */
.pcard.tagged a{border-left-color:var(--ocean)}
.tag-lead{display:inline-block;margin-top:6px;padding:2px 10px;border-radius:6px;background:var(--graphite);color:var(--chartreuse);font-family:"Teko",sans-serif;font-weight:600;font-size:18px;text-transform:uppercase;letter-spacing:.5px;line-height:1.3}
/* wholesale customer button on the contact page (2026-10-08) */
details.wholesale{margin-top:8px;padding:4px 0} details.wholesale summary{font-size:18px}
details.wholesale input[type=text]{width:100%;min-height:var(--tap);padding:8px 10px;border:1px solid var(--line);border-radius:6px;font:16px "DM Sans",sans-serif;margin:4px 0 8px}
.wholesale-on{margin-top:10px;padding:8px 12px;border-radius:6px;background:var(--graphite);color:var(--white);display:flex;flex-wrap:wrap;gap:8px;align-items:center}
.wholesale-on b{color:var(--chartreuse)} .wholesale-on .btn.ghost{color:var(--white);border-color:rgba(255,255,255,.4)}
/* the daily briefing's ticket for him, beside the card's own step (2026-10-08) */
.pc-brief{margin:4px 0 0;font-size:14px;line-height:1.35;color:var(--muted);border-left:3px solid var(--ocean);padding-left:8px}
.pc-brief b{color:var(--ink);font-weight:600}
/* the agent's "same person?" proposal, answered on the card (2026-10-12) */
.pc-same{display:flex;flex-wrap:wrap;align-items:center;gap:6px;margin:0 12px 10px;padding:6px 8px;border:1px dashed var(--ocean);border-radius:6px;font-size:14px;line-height:1.35}
.pc-same form{margin:0} .pc-same .btn.sm{min-height:32px;padding:0 10px;font-size:16px}

/* ---- Customer Success additions (2026-10-12). Mobile-first; 44px targets; colour never the only signal. ---- */
.skip{position:absolute;left:-9999px;top:0;background:var(--chartreuse);color:var(--graphite);padding:10px 14px;z-index:50;font-weight:600}
.skip:focus{left:8px;top:8px}
main:focus{outline:none}
a:focus-visible,select:focus-visible,summary:focus-visible{outline:3px solid var(--ocean);outline-offset:2px;border-radius:4px}
.nbadge{display:inline-block;min-width:20px;padding:0 6px;border-radius:999px;background:var(--chartreuse);color:var(--graphite);font-family:"DM Sans",sans-serif;font-size:12px;line-height:20px;text-align:center}
.small{font-size:14px} .h3{font-size:24px} .h4{font-size:20px;margin-top:12px} .eyebrow{margin:0 0 4px;color:var(--muted);font-size:14px}
.board-top{align-items:center;margin-bottom:8px} .btn.sm{min-height:44px}
.stats{display:flex;gap:8px;flex-wrap:wrap;margin:8px 0}
.stat{flex:1 1 calc(25% - 8px);min-width:120px;background:var(--white);border:1px solid var(--line);border-radius:var(--radius);padding:10px 12px}
.stat b{display:block;font-family:"Teko",sans-serif;font-size:32px;line-height:1;font-variant-numeric:tabular-nums} .stat span{font-size:14px;color:var(--muted)}
.stat.hot{border-color:var(--graphite);background:var(--chartreuse)} .stat.hot span{color:var(--graphite)}
.filters{display:flex;gap:8px;flex-wrap:wrap;align-items:center;margin:8px 0 4px}
.filters select,.filters input[type=search]{min-height:44px;border:1px solid var(--line);border-radius:6px;padding:0 10px;font:inherit;background:var(--white)}
.filters input[type=search]{flex:1 1 220px}
.empty{text-align:left} .empty h2{font-size:28px;margin-bottom:4px}
.crow a{display:block;background:var(--white);border:1px solid var(--line);border-left:5px solid var(--line);border-radius:var(--radius);padding:12px 14px;color:var(--ink);min-height:44px}
.crow a:hover,.crow a:focus-visible{text-decoration:none;border-color:var(--graphite)}
.crow.ours a{border-left-color:var(--chartreuse)} .crow.p-urgent a{border-left-color:var(--danger)}
.cr-top{display:flex;align-items:baseline;gap:10px;flex-wrap:wrap}
.cr-name{font-family:"Teko",sans-serif;font-weight:600;font-size:24px;text-transform:uppercase;letter-spacing:.4px;line-height:1}
.cr-id{font-size:13px;color:var(--muted);font-variant-numeric:tabular-nums} .grow-r{margin-left:auto}
.cr-line{font-size:14px;color:var(--muted);margin-top:2px}
.cr-sum{margin:6px 0 0;font-size:15px;line-height:1.4}
.cr-step{margin:6px 0 0;font-size:15px;line-height:1.4;font-weight:500}
.cr-step .q-ch{display:inline-block;padding:1px 8px;font-size:16px;margin-right:4px;vertical-align:1px}
.cr-meta{display:flex;flex-wrap:wrap;gap:4px 12px;margin-top:8px;font-size:13px;color:var(--muted)}
.due{font-weight:600;color:var(--graphite)} .due.late{color:var(--danger)}
.due.late::before{content:"! ";font-weight:700}
.tag{display:inline-block;border:1px solid var(--line);border-radius:999px;padding:0 8px;font-size:12.5px;color:var(--ink);background:var(--paper)}
.tag.money{border-color:var(--ocean);color:var(--ocean)} .tag.flag{border-color:var(--graphite);text-transform:capitalize}
.pchip{display:inline-block;font-family:"Teko",sans-serif;font-size:17px;text-transform:uppercase;letter-spacing:.5px;padding:1px 8px;border-radius:5px;background:var(--paper);border:1px solid var(--line);color:var(--ink)}
.pchip.urgent{background:var(--danger);border-color:var(--danger);color:var(--white)} .pchip.high{background:var(--graphite);border-color:var(--graphite);color:var(--white)}
.case-head{margin-bottom:8px} .case-head h1{font-size:40px}
.chip.status{font-weight:600;border-color:var(--graphite)} .chip.status.new,.chip.status.working{background:var(--chartreuse);color:var(--graphite)}
.contact-line{margin:4px 0 0;font-size:15px} .due-line{margin:6px 0 0}
.their-words{margin:8px 0;padding:8px 12px;border-left:4px solid var(--ocean);background:var(--paper);font-style:italic}
.trigger{color:var(--muted);border-left:3px solid var(--line);padding-left:8px}
.step-line{font-size:17px;margin:4px 0}
.next .q-ch{display:inline-block;padding:2px 10px;vertical-align:2px}
.sendform textarea{min-height:130px} .send-confirm{margin-top:10px;padding:12px;border:2px solid var(--graphite);border-radius:var(--radius);background:#FBFDE3}
.send-confirm .btn{margin-right:8px}
details.minor{margin-top:12px} details.minor > summary{color:var(--ocean);cursor:pointer;min-height:44px;display:flex;align-items:center}
details.card > summary{cursor:pointer;min-height:44px;display:flex;align-items:center}
.proposal{border:1px dashed var(--ocean);border-radius:var(--radius);padding:10px 12px;margin:8px 0}
.lines{margin:4px 0 8px;padding-left:20px}
.tl{list-style:none;margin:0;padding:0}
.tl li{display:grid;grid-template-columns:96px minmax(0,1fr);gap:10px;padding:8px 0;border-bottom:1px solid var(--line);font-size:15px}
.tl .when{color:var(--muted);font-size:13px;font-variant-numeric:tabular-nums;padding-top:2px}
.tl .what{font-family:"Teko",sans-serif;text-transform:uppercase;letter-spacing:.4px;font-size:16px;color:var(--muted);margin-right:4px}
.tl li.inbound .what{color:var(--ocean)} .tl li.tl-board .what{color:var(--graphite)}
.tl li.k-import_note{background:transparent} .tl li.tl-board.k-worked,.tl li.tl-board.k-send{background:#FBFDE3}
pre.body{white-space:pre-wrap;word-break:break-word;font:14px/1.45 "DM Sans",system-ui,sans-serif;margin:6px 0 0;max-height:420px;overflow:auto;background:var(--paper);padding:8px 10px;border-radius:6px}
.editgrid label{margin-top:10px}
.editgrid select,.editgrid input,.editgrid textarea,.card form select,.card form input{width:100%;min-height:44px}
form.inline{display:inline-flex;gap:8px;flex-wrap:wrap;align-items:center;margin-top:6px}
.lead{font-size:18px} .price.big{font-family:"Teko",sans-serif;font-size:36px}
.table-wrap{overflow-x:auto;background:var(--white);border:1px solid var(--line);border-radius:var(--radius);margin:8px 0 12px}
.table-wrap table{width:100%;border-collapse:collapse} .table-wrap th,.table-wrap td{padding:10px 12px;border-bottom:1px solid var(--line);text-align:left}
.num{text-align:right!important;font-variant-numeric:tabular-nums}
.hrow{display:flex;gap:12px;justify-content:space-between;align-items:center;flex-wrap:wrap}
.section{margin-top:18px}
@media (max-width:760px){.bar nav a{padding:0 6px;font-size:18px}.bar .who-name{display:none}.case-head h1{font-size:32px}.stat{flex-basis:calc(50% - 8px)}.tl li{grid-template-columns:72px minmax(0,1fr)}}
@media (prefers-reduced-motion:reduce){*{transition:none!important;animation:none!important}}
@media (max-width:760px){.bar{gap:8px;padding:0 10px}.bar .brand{font-size:20px;line-height:1;flex:0 0 auto}.bar nav{overflow-x:auto;scrollbar-width:none;min-width:0;flex:1 1 auto;margin-left:0}.bar nav::-webkit-scrollbar{display:none}.bar nav a{flex:0 0 auto}.bar .who{margin-left:0;flex:0 0 auto}}
.tl li > div,.card p,.cr-sum,.cr-step,.trigger,.kv dd{overflow-wrap:anywhere;min-width:0} .card{min-width:0;max-width:100%}

/* ---- 4-column queue (2026-10-12): Now · Today · This week · Waiting. Phones: one column via tabs. ---- */
main.wide{max-width:1600px}
.board-top{display:flex;align-items:center;gap:12px;flex-wrap:wrap;margin-bottom:8px}
.board-top h1{margin-right:auto} .board-top .filters{margin:0}
.lane-tabs{display:none}
.board4{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;align-items:start;margin-top:12px}
.lane4{background:#EEF0F2;border-radius:10px;padding:8px;min-width:0}
.lane4-head{display:flex;align-items:baseline;gap:8px;padding:4px 6px 8px;position:sticky;top:56px;z-index:4;background:inherit;border-radius:10px 10px 0 0}
.lane4-head h2{font-size:26px} .lane4-n{font-family:"Teko",sans-serif;font-size:22px;color:var(--muted);font-variant-numeric:tabular-nums}
.lane4.now .lane4-head h2::before{content:"";display:inline-block;width:10px;height:10px;border-radius:50%;background:var(--danger);margin-right:8px;vertical-align:3px}
.lane4.now{background:#F7FAD9} .lane4.waiting{background:var(--paper);border:1px dashed var(--line)}
.lane4-list{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:8px}
.lane4-empty{color:var(--muted);font-size:15px;padding:4px 6px 10px;margin:0}
.lane4 .crow a{padding:10px 12px}
.lane4 .cr-name{font-size:21px} .lane4 .cr-line{font-size:13px}
.lane4 .cr-step{font-size:14.5px;display:-webkit-box;-webkit-line-clamp:3;-webkit-box-orient:vertical;overflow:hidden}
.lane4.waiting .crow a{background:var(--white);opacity:.92}
.board-foot{margin-top:16px}
@media (max-width:1180px){.board4{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media (max-width:760px){
  .board4{grid-template-columns:1fr;gap:10px}
  .js .lane-tabs{display:flex;gap:6px;position:sticky;top:56px;z-index:15;background:var(--paper);padding:8px 0;overflow-x:auto;scrollbar-width:none}
  .lane-tab{flex:0 0 auto;min-height:44px;font-family:"Teko",sans-serif;font-weight:600;font-size:20px;text-transform:uppercase;letter-spacing:.5px;padding:6px 12px;border-radius:9px;border:2px solid var(--graphite);background:var(--white);color:var(--graphite);cursor:pointer}
  .lane-tab b{font-weight:600;opacity:.7;margin-left:4px}
  .lane-tab[aria-selected="true"]{background:var(--graphite);color:var(--white)} .lane-tab.now[aria-selected="true"]{background:var(--chartreuse);color:var(--graphite);border-color:var(--chartreuse)}
  .js .board4[data-lane] .lane4{display:none}
  .js .board4[data-lane] .lane4.on{display:block}
  .js .lane4-head{display:none}
  .lane4{background:transparent;padding:0;border:0} .lane4.now{background:transparent}
}

/* ---- UI review fixes (2026-10-12) ---- */
/* nav: short brand on phones, logout moves to the footer, items share the width */
.brand-short{display:none}
.foot{max-width:1600px;margin:0 auto;padding:16px;color:var(--muted);font-size:14px;text-align:center}
.foot a{display:inline-flex;align-items:center;min-height:44px}
@media (max-width:760px){
  .brand-long{display:none} .brand-short{display:inline}
  .bar .who{display:none}
  .bar nav{-webkit-mask-image:linear-gradient(to right,#000 85%,transparent);mask-image:linear-gradient(to right,#000 85%,transparent)}
  .bar nav a{padding:0 7px;font-size:18px}
}
/* type */
.h2{font-size:28px}
h1.claim-title{font:600 20px/1.3 "DM Sans",system-ui,sans-serif;text-transform:none;letter-spacing:0;margin:2px 0 8px}
.chip.money{color:var(--ocean);font-family:"Teko",sans-serif;font-size:20px;border-color:var(--ocean)}
.price.sm,.card p .price,.cr-line .price{font-size:20px;white-space:nowrap}
/* accessibility */
input,select,textarea{border-color:#8A9099}
.filters select,.filters input[type=search]{border-color:#8A9099}
.crow a:focus-visible{outline:3px solid var(--ocean);outline-offset:2px}
.tag,.cr-id,.cr-meta,.tl .when,.lane4 .cr-line{font-size:14px}
.chip{min-height:44px;display:inline-flex;align-items:center}
.chips .chip.status,.case-head .chip{min-height:36px}
/* chips with Teko text sit high: centre them */
.pchip,.q-ch{display:inline-flex;align-items:center;justify-content:center;padding:3px 8px 0;line-height:1}
/* timeline */
.tl details.more,.tl-rest{border-top:0;padding:0;margin:4px 0 0}
.tl details.more > summary,.tl-rest > summary{font:500 14px "DM Sans",system-ui,sans-serif;text-transform:none;letter-spacing:0;color:var(--ocean);min-height:36px;display:flex;align-items:center;cursor:pointer}
.tl-rest > summary{min-height:44px}
/* imported Notion page */
.md{font-size:15px;line-height:1.5;overflow-wrap:anywhere}
.md p{margin:4px 0} .md .mdh{font-weight:600;margin-top:12px} .md ul.mdl{margin:4px 0;padding-left:20px}
.md code{font-size:13px;background:var(--paper);padding:0 4px;border-radius:4px}
.md .box{display:inline-block;width:18px;color:var(--muted)} .md .box.done{color:var(--ink)}
/* case page: rail on desktop */
main.case{max-width:1240px}
.case-grid{display:block}
.case-rail .card h2,.tools summary{margin:0}
.plainlist{list-style:none;margin:6px 0 0;padding:0} .plainlist li{min-height:36px;display:flex;align-items:center;overflow-wrap:anywhere}
.tools details{border-top:1px solid var(--line)} .tools details:first-child{border-top:0}
.tools summary{min-height:48px;display:flex;align-items:center;cursor:pointer}
@media (min-width:1100px){
  .case-grid{display:grid;grid-template-columns:minmax(0,1fr) 380px;gap:16px;align-items:start}
  .case-rail{position:sticky;top:72px}
}
/* /new */
.existing{border:2px solid var(--graphite);border-radius:var(--radius);padding:10px 12px;margin:8px 0;background:#FBFDE3}
.existing .btn{margin:4px 6px 4px 0}
.err{border-color:var(--danger);color:var(--danger);font-weight:500}
@media (max-width:460px){.bar .brand{display:none}.bar nav{-webkit-mask-image:none;mask-image:none;justify-content:space-between;width:100%}.bar nav a{padding:0 5px;font-size:17px;letter-spacing:.3px}.nbadge{min-width:18px;padding:0 4px;font-size:11px;line-height:18px}}

/* Cases / Claims columns (2026-10-12): same lanes as the queue; a plain card grid when filtered */
.lane-tab.hot[aria-selected="true"]{background:var(--chartreuse);color:var(--graphite);border-color:var(--chartreuse)}
.lane4.hot{background:#F7FAD9}
.cardgrid{list-style:none;margin:12px 0 0;padding:0;display:grid;grid-template-columns:repeat(auto-fill,minmax(300px,1fr));gap:10px}
.lane4 .cr-sum{font-size:14.5px;display:-webkit-box;-webkit-line-clamp:3;-webkit-box-orient:vertical;overflow:hidden}
.claims-top{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1.3fr);gap:16px;align-items:start}
@media (max-width:900px){.claims-top{grid-template-columns:1fr}}
.board-top .filters{flex:1 1 auto;justify-content:flex-end;flex-wrap:nowrap}
.board-top .filters input[type=search]{flex:0 1 340px;min-width:0}
.board-top .filters select{flex:0 0 auto}
@media (max-width:760px){.board-top .filters{flex-wrap:wrap;justify-content:flex-start;flex-basis:100%;order:3}.board-top .filters input[type=search]{flex:1 1 200px}}
.board-top h1{flex:0 0 auto}
.board-top .filters select{width:auto;max-width:220px}
.board-top .filters input[type=search]{flex:0 1 340px;width:340px}
@media (max-width:760px){.board-top .filters input[type=search]{width:auto}}
/* chat dock: never wider than the screen (a long claim title or thread name stretched the grid, 2026-10-12) */
.agent-dock{grid-template-columns:minmax(0,1fr);max-width:100vw;overflow:hidden}
.agent-dock > *{min-width:0}
.agent-head-row{display:flex;align-items:flex-start;gap:8px;min-width:0}
.agent-id{min-width:0;flex:1 1 auto}
.agent-head h2{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.agent-tools{display:flex;gap:8px;align-items:center;min-width:0}
.agent-threads-wrap{flex:1 1 auto;min-width:0}
#agent-threads{width:100%;max-width:100%;text-overflow:ellipsis}
.agent-msg{max-width:92%;overflow-wrap:anywhere}
.agent-compose{display:flex;gap:8px;min-width:0} .agent-compose textarea{flex:1 1 auto;min-width:0}
.agent-close{flex:0 0 auto}